At Fit Shop Supplements (“Fit Shop”, “we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase on our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. DO WE SHARE ANY PERSONAL CUSTOMER INFORMATION?
We only share your personal information with our trusted partners who assist us in processing your orders. These include:
- Payment gateway providers
- Shipping and delivery partners
- Order fulfilment and tracking services
- Customer support tools
Information is shared strictly on a need-to-know basis so we can complete your purchase and deliver your order safely.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
2. WHAT INFORMATION DO WE COLLECT?
A. Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Shipping & billing address
- Phone number
- Email address
- Payment-related details (handled securely by payment gateway)
- Order history
- Feedback or reviews
B. Automatically Collected Information
When you visit our website, we may collect certain information automatically, such as:
- IP address
- Device type
- Browser type & version
- Operating system
- Approximate location
- Pages viewed
- Time spent on site
- Referral URLs
- Website navigation patterns
This helps us improve website performance and user experience.
C. Communication Data
We may send you:
- Order updates
- Account notifications
- New product alerts
- Offers and promotions (only if you consent)
These may be delivered via Email, SMS, WhatsApp, RCS, or Push Notifications.
3. CONSENT
How do you give consent?
By providing personal information to:
- Place an order
- Create an account
- Complete a transaction
- Request support
- Subscribe to marketing
…you consent to us collecting and using that information for the specified purpose.
By registering on our website, you also agree to receive marketing communication from Fit Shop.
How to withdraw your consent?
If you no longer wish to receive marketing communication, you may unsubscribe at any time using:
- The “Unsubscribe” link in emails
- Or by emailing us at: care@fitshop.in (replace with your preferred email)
Please note:
Order-related or account-related emails cannot be unsubscribed as they are essential for service.
4. DISCLOSURE OF INFORMATION
We may disclose your personal information:
- If required by law, regulation, or court order
- To protect our rights, prevent fraud, or enforce our Terms of Service
- To service providers assisting us in website operations
5. PAYMENT & SECURITY
At Fit Shop Supplements, your security is our priority.
- We DO NOT store your credit card, net banking, UPI, or wallet details.
- All payments are processed securely by certified third-party payment gateways.
- Your payment information is encrypted and transferred through secure channels.
6. THIRD-PARTY SERVICES
Our website uses third-party service providers such as:
- Payment processors
- Logistics partners
- Analytics tools
- Fraud detection systems
These providers only access your information as necessary to perform their services.
Each provider has its own Privacy Policy, and we encourage you to review them.
Once you leave our website or are redirected to a third-party site, their privacy practices apply.
Links to Third-Party Websites
Our website may contain external links.
Fit Shop is not responsible for:
- The content
- Privacy practices
- Policies
- Security
…of any third-party website.
You access such links at your own risk.
7. INFORMATION SECURITY
We follow industry-standard security measures to protect your personal information against:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Destruction
While we take all reasonable precautions, no method of online transmission is 100% secure.
Fit Shop is not responsible for data breaches beyond its reasonable control.
8. AGE OF CONSENT
By using our website, you confirm that you are at least 18 years old or that a parent/guardian has permitted you to use the site.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes take effect immediately once posted on this page.
If major updates are made, we will notify you through:
- Website notification
- App/Push Notification
If Fit Shop is acquired or merged with another company, your information may be transferred so we can continue providing service.
10. YOUR RIGHTS
You may contact us anytime to:
- Access your personal information
- Request correction or update
- Request deletion (subject to legal retention requirements)
- Register a complaint
- Ask for more details about data usage
11. CONTACT INFORMATION (CUSTOMER & PRIVACY SUPPORT)
If you have questions or want to request changes to your personal data, please contact:
Privacy Compliance Officer – Fit Shop Supplements
📧 Email: Fitshopsupplements@gamil.com
📍 Address: Nehru gali main 60 feet road vishwas nagar shahdara delhi 110032